BALLISTIC MENSWEAR offers exchange and refund only for damaged goods or wrong item/s sent. If the item is damaged or a wrong item was shipped, kindly message us at our Contact Us page so we may assist you with return processing fees. The item needs to be returned within 15 days from the delivery date.
Strictly no refunds or exchanges are offered on any non-damaged items due to hygiene and health and safety reasons.
No refund or return on items discounted more than 39%.
Exchanges are usually processed within 7 business days. Please allow up to 3 weeks for your exchange items to be delivered back to your shipping address.
Duties and Customs charges will be paid separately by the buyer. The total amount of payment does not include any duties and custom charges to clear your custom. Duties and Customs charges vary from country to country and it is the buyer's responsibility to understand the fees and charges from your custom. If the package is rejected by the buyer because of the duties and customs charges, the buyer will be responsible for the shipping and return postage to receive the refund. If the buyer chooses to refuse or abandon the order, a refund will not be provided.